Dynamic Extension Express mobility features enable mobile users to be reached with a single business number through any device at any location. Through mobile twinning, up to 10 of the user’s devices ring simultaneously. The user picks up whichever device is being used (desk, cellular, home IP, home, softphone) or, if the user is unable to answer, the call will go to the office voice mail box.
Remote working provides home workers, road warriors and day-extenders with seamless, secure access to the communication capabilities of head office. By using the same voice mail, conferencing and corporate security features as their in-office colleagues, remote workers can become more productive and in touch. At the corporate level, the remote working feature can lower overhead expenses and long-distance call charges.
Hot Desking is achieved by using a feature code, programmed feature key, or a menu soft key. Hot desking is used to address two types of users: 1. Office workers who telecommute some of the time. Hot desking allows the user’s home IP phone to become a main extension, with all rights, privileges, identity, etc. 2. Remote workers who are sometimes in the office but share desk space when in the office (e.g., real estate).
Auto Attendant is a programmable feature that provides a direct automated call-answering service. Alternatively, it can provide back-up call answering for multiple departments or the entire system. Auto attendant can be operational full time or can be programmed to only take specific calls. A system call routing announcement application utilises digit translation to enable the caller to dial a station, voice mailbox, a fax-on-demand application, or hunt group. The layered call routing announcement capabilities with digit translation allow users to create auto attendant trees and various levels of programmable digit-translation nodes.
Automatic Call Distribution
Automatic Call Distribution (ACD) functionality include call distribution, agent mobility, feature configuration, administration and recorded announcements. ACD functionality allows you to maximize the efficiency of your call center. ACD Features include
- ability to route calls based on longest idle, balanced call count, and circular and linear distribution
- announcements for position in queue and estimated wait time
- supervisor features: station monitor, Record-a-Call, Barge, and Steal Call
- Join and Record.
Unified Voice Mail capabilities offer in addition to traditional voice mail services, bidirectional synchronization and deletion of read/heard messages. This synchronization can be associated with e-mail mailboxes stored on Microsoft Exchange, IBM Lotus Notes, or Novell GroupWise. Additional Features:
- password-protected user mailboxes
- a tutorial that assists new subscribers with mailbox setup
- simple message retrieval
- easy-to-use menus that allow users to send urgent (priority), private, or certified messages
- notification of waiting messages
- Record-a-Call – allows users to record a conversation and save it in their voice mailbox
- unified messaging with e-mail synchronization of deletions and heard/read messages; optional Blackberry message formatting and MP3 attachments.